Shipping & Returns

Shipping Policy

Payment Options
We accept Pay Pal, Visa, MasterCard, American Express, Discover, and FADE Gear Gift Certificates.

Purchase Receipt
After your order is successfully placed, you will be sent to a confirmation sales receipt page that contains the specifics of your purchase. We recommend printing this information and keeping it for your records. You will also receive an electronic receipt at the e-mail address you specified during the checkout process. Be sure to enter your full e-mail address correctly or you will not receive an electronic receipt by e-mail.
In the event we need to contact you about your order, we will first contact you through e-mail, then via phone if no response is received within 24 hours to discuss other alternatives. Please note that in these rare instances where we must contact you prior to shipping your order, our ability to promptly contact you may impact the feasibility of shipping your order the next business day.

If you are using a Spam Filter for your e-mail, then please add customerservice@fadegear.com to your list of approved addresses; otherwise you may not receive communications about your order status.

Flat-Rate Shipping Special for the Continental U.S.
FADE Gear is currently offering flat-rate FedEx Ground shipping on most orders for $5.99 with no minimum purchase. According to FedEx, you will receive your package in 2-6 business days using ground shipping. Click Here to See the Map of FedEx Ground Delivery Zones. The following rules apply.

  • You must choose the FedEx Ground Shipping to Home or Business option at checkout.
  • Only for shipments within the contiguous 48 United States.
  • Only for ground shipping (Expedited shipping quotes appear in the shopping cart for quicker methods of delivery).
  • Offer does not apply to P.O. Box address shipments.

Providing us with your correct name, address, city, state, zip code AND phone number is VERY IMPORTANT. FedEx Ground is the flat-rate shipping option typically used. However, FedEx does not deliver to P.O. Box addresses. It is your responsibility to choose the proper method of shipping for your address. If you provide a P.O. Box address and select any FedEx delivery method, your order will be delayed.

Flat-Rate Shipping Special to Alaska and Hawaii
Orders shipped to Alaska and Hawaii are eligible for $15.99 flat-rate shipping. Orders sent to Alaska or Hawaii will be shipped via US Priority mail and you will not receive a tracking number.

Expedited Shipping in the Continental U.S.
FADE Gear realizes that each customer has different shipping preferences for their order. Therefore, we offer the following shipping options at checkout:

  • Federal Express Ground: 2-5 business days (includes tracking number) See Map by clicking here.
  • Federal Express Priority Overnight: Next business day by 10:00 a.m. (includes tracking number)
  • Federal Express Standard Overnight: Next business day by 5:00 p.m. (includes tracking number)
  • Federal Express 2 Day: 2 business days (includes tracking number)
  • Federal Express Saver: 3 business days (includes tracking number)
  • United States Postal Service Express Mail: Usually 1 business day (no tracking number)
  • United States Postal Service Parcel: Usually 2-9 business days (no tracking number)
  • United States Postal Service Priority: Usually 2-3 business days (no tracking number)

All customers should contact us for a shipping quote prior to ordering targets. If you place an order that is not eligible for flat-rate shipping, then we will contact you to verify shipping charges before sending the order.

FedEx Ground or Express deliveries are sent “No signature required.” This means that FedEx will leave the package at your door, or in a convenient location if no one is present to receive the shipment. If you require a signature, then add a note to your order requesting signature service. If you request this feature, then you will be charged an additional $3.00, as FedEx charges extra for this level of service.

How We Ship Your Order
Orders are typically filled and shipped within the same day to 2 business days. If your address uses a P.O. Box, then your order will be sent via US Postal Service and will not receive a tracking number. You will receive an automated e-mail from us with your tracking number (if applicable) when your order ships. Please allow anywhere from 2 to 6 days for your order to arrive once it has been shipped.
If it has been longer than 9 business days and you still have not received your order, we have probably been attempting to contact you at the phone number or e-mail address you provided during the checkout process. Usually, the delay is due to a back-ordered item and we are trying to contact you to see if you would like to make a substitution, opt for a cancellation, or wait for the back-ordered item to arrive. Be sure to check your email if you are experiencing an order delay and/or contact us at customerservice@fadegear.com so we can troubleshoot the problem.
If you would like to send shipments to more than one address, you will need to place separate online orders for each destination.
Please note that we only ship to the United States at this time.

Back Orders
We strive to keep all items in stock but on occasion, an item you've ordered may be temporarily unavailable. If this is the case, we will contact you and discuss the appropriate measures to ensure you receive your desired merchandise as soon as possible.

Sales Tax
Sales tax applies only to orders shipped to the state of Illinois. These orders will be charged sales tax of 6.25%. Your online order will calculate the required sales tax if your order is shipped to Illinois.

Merchandise Returns
We want you to be a satisfied customer of FADE Gear. If you are not completely content with the quality of the products you purchased, returns of unused merchandise can be made within 30 days of original purchase.
If you have further questions about returns or any other matters, please contact us at customerservice@fadegear.com.

Package Tracking and Undelivered Shipments
When your order is shipped (usually within 1 business day), we will complete your order in our system and you will receive an automated e-mail with your package tracking information. This automated e-mail will be sent from customerservice@fadegear.com. You can also find this information on the web site by logging in with your user ID/password and clicking on the Order History Link. It is your responsibility to track your package and plan for its arrival. If your order does not arrive, then we adhere to the following process.

First, we will track your package to determine its status. If the package has not been delivered according to the carrier (i.e. FedEx, UPS, etc), we will either contact the carrier to determine its true status, or advise you to contact them to provide additional information. Sometimes it is clear that they need additional information on your location to complete the delivery. If the carrier indicates that the order has been successfully delivered, then we will initiate a trace of the delivery. A trace sends the driver out to the delivery location to verify the address where the package was left. A trace takes 1-3 business days to complete. About 50% of the time a problem is discovered that results in correct delivery of the original shipment.

Once a trace is complete, either the original shipment will have been delivered to you, or it will be declared lost or damaged by the carrier. If the shipment is lost or damaged, we will file a claim and re-ship your order at no cost to you. If the shipment is determined to have been correctly delivered to the address by the carrier, then we will do the following based on the shipping method you selected:

  • No Signature Requested (our default shipping method) - If you did not add a note to your order requesting signature, then we cannot reship your order. In these instances, your package has essentially been stolen or is otherwise missing, and we recommend you follow-up with the carrier and your local authorities.
  • Signature Requested - If you requested that signature be required upon delivery of your package (read shipping methods above for instructions), then we will file a claim and re-ship your order at no cost to you once we have received verification of the shipment status from the carrier.

The vast majority of our shipments arrive at the destination without any issues. We ship thousands of orders each year and have very few problems with deliveries. We are explicitly explaining these policies to make our customers aware of our process for handling delivery disputes. This policy is required because of experiences we have had with customers who live in high-risk areas, but do not take the proper steps to ensure the safe receipt of their order.

Thank you for taking the time to read these policies.

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